Privacy policy
Last updated: July 11, 2026
1. Introduction
Coal Society respects the privacy of its customers and visitors and is committed to protecting their personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and other applicable legislation.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.
By using the Coal Society website, you agree to the practices described in this Privacy Policy.
2. Data Controller
Data Controller: Coal Society
Email: suportecoalsietyy@gmail.com
3. Personal Data We Collect
Coal Society may collect the following personal data:
- Full name;
- Email address;
- Phone number;
- Billing address;
- Shipping address;
- Postal code;
- City;
- Country;
- Order-related information;
- Device and browser information;
- Cookies and similar technologies.
Coal Society does not store the complete payment card details used for purchases.
4. Purpose of Data Collection
Personal data may be used to:
- Process and ship orders;
- Issue invoices;
- Provide customer support;
- Respond to contact requests;
- Manage returns and refunds;
- Improve the functionality of the website;
- Ensure platform security;
- Comply with legal and tax obligations;
- Prevent fraud.
If the customer provides consent, their data may also be used to send promotional campaigns and newsletters.
5. Legal Basis for Processing
Personal data is processed on the following legal bases:
- Performance of a sales contract;
- Compliance with legal obligations;
- Coal Society's legitimate interests;
- Consent of the data subject, where applicable.
6. Data Retention
Personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected or for the periods required by law.
Data used for invoicing purposes will be retained for the period required under Portuguese tax legislation.
7. Sharing of Data
Coal Society may share personal data, when necessary, with:
- Shipping and delivery companies;
- Payment service providers;
- Website hosting providers;
- E-commerce platforms.
Personal data will never be sold or provided to third parties for commercial purposes.
8. Security
Coal Society implements appropriate technical and organizational measures to protect personal data against:
- Unauthorized access;
- Alteration;
- Disclosure;
- Loss;
- Destruction.
Despite the security measures implemented, no electronic transmission or storage system is completely secure.
9. Cookies
The website uses cookies to:
- Ensure the proper functioning of the store;
- Remember user preferences;
- Improve the browsing experience;
- Analyze usage statistics;
- Measure website performance.
Users may configure their browser to block or delete cookies, although some website features may not function properly as a result.
10. Data Subject Rights
Under the GDPR, users may exercise the following rights:
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restriction of processing;
- Right to object;
- Right to data portability;
- Right to withdraw consent at any time, where applicable.
To exercise any of these rights, please contact:
11. Complaints
If you believe that the processing of your personal data violates applicable legislation, you may submit a complaint to the competent supervisory authority.
In Portugal, the competent authority is the Comissão Nacional de Proteção de Dados (CNPD).
12. Links to Other Websites
The website may contain links to third-party websites.
Coal Society is not responsible for the privacy policies or content of those websites.
13. Changes to This Privacy Policy
Coal Society may update this Privacy Policy whenever necessary.
Any changes will take effect once they are published on the website.
Users are advised to review this page periodically.
14. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Coal Society
Email: suportecoalsietyy@gmail.com