Last updated: July 13, 2026

At Coal Society, we want to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions below.

1. Right to Return

Customers may request a return within a maximum of 5 days after receiving the order.

To initiate the return process, please send an email to suportecoalsietyy@gmail.com, including:

• Order number;
• Full name;
• Reason for the return (optional).

2. Return Acceptance Conditions

For a return to be accepted, the item must:

• Be unused and show no signs of wear;
• Have all original tags and accessories attached;
• Be returned in its original packaging whenever possible;
• Be in the same condition in which it was received.

Coal Society reserves the right to refuse returns that do not meet these conditions.

3. Products Not Eligible for Refund

Returns or refunds will not be accepted for:

• Personalized or made-to-order products;
• Products that have been used, washed, or damaged by the customer;
• Products without their original tags;
• Items returned after the established return period.

4. Return Shipping Costs

Except in cases where there is an error on the part of Coal Society or a manufacturing defect, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service when returning an item, as we are not responsible for packages lost during return transit.

5. Return Approval

Once the item is received, it will be inspected by our team.

If the return meets all the conditions outlined in this policy, the customer will be notified by email that the refund has been approved.

6. Refunds

Once the return has been approved, the refund will be processed using the same payment method used for the original purchase, whenever possible.

The time it takes for the refunded amount to become available will depend on the customer's bank or payment service provider.

Original shipping costs will not be refunded, except when:

• The item received has a manufacturing defect;
• The wrong item was sent due to an error on the part of Coal Society.

7. Exchanges

If you would like to exchange an item for a different size or model, please contact us at suportecoalsietyy@gmail.com.

Exchanges are subject to product availability.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, you must contact us within a maximum of 48 hours after receiving your order.

Whenever possible, please include photographs of the product and its packaging to help us assess the situation.

If an error on the part of Coal Society or a manufacturing defect is confirmed, we will cover the return shipping costs and either replace the item or issue a refund.

9. Contact

For any questions regarding returns, exchanges, or refunds, you can contact us at:

Coal Society
Email: suportecoalsietyy@gmail.com