Last updated: July 13, 2026

Coal Society is committed to processing and shipping all orders as quickly and safely as possible.

1. Shipping Areas

We ship to:

• Portugal;
• Countries within the European Union;
• Other international destinations.

If your country is not available at checkout, please contact us at suportecoalsietyy@gmail.com.

2. Delivery Times

The estimated delivery times are as follows:

• Portugal: 5–7 business days;
• European Union: 7–15 business days;
• International: 8–20 business days.

The delivery times provided are estimates and may be affected by periods of high demand, public holidays, weather conditions, customs procedures, or other factors beyond Coal Society's control.

3. Order Processing

Orders are processed after payment has been confirmed.

Once the order has been shipped, the customer will receive a shipping confirmation by email. Whenever available, a tracking number will also be provided so that the customer can track the delivery.

4. Shipping Costs

Shipping costs are automatically calculated during the checkout process and displayed before the order is confirmed.

The cost may vary depending on the destination country and the selected shipping method.

5. Customs and Import Duties

Orders shipped to countries outside the European Union may be subject to customs duties, taxes, or other local charges.

These costs are the responsibility of the customer and are not included in the product prices or shipping costs displayed on the website.

6. Delivery Address

It is the customer's responsibility to provide a correct and complete delivery address.

Coal Society cannot be held responsible for delays or additional costs resulting from incorrect or incomplete addresses.

7. Lost or Damaged Orders

If an order arrives damaged or is not delivered within a reasonable timeframe, the customer should contact us at suportecoalsietyy@gmail.com.

Coal Society will work with the shipping carrier to find the best possible solution for the situation.

8. Contact

For any questions regarding shipping, please contact us at:

Coal Society

Email: suportecoalsietyy@gmail.com